Lirwe Privacy Policy

1. Scope and Summary

This Privacy Policy explains how the developer of Lirwe collects, uses, shares, stores, and protects personal data when you use Lirwe, a private mood journaling and self-reflection service.

Lirwe is a private mood journaling and self-reflection app that may let users create mood logs, write entries, save history, and optionally attach content such as text, images, or audio when those features are enabled.

This policy is written for a mobile web presentation format and is intended to be readable on phones and tablets. It applies to the app, related websites, customer support interactions, and any features that link to this policy.

You must be at least 18 years old to use the app. If you are under 18, you are not permitted to create an account, submit content, or use the service.

2. Categories of Data We May Collect

Depending on how you use the app, we may collect the following categories of information:

• Account and contact data, such as email address, sign-in identifiers, customer support messages, and basic profile information if an account system is offered.
• Mood selections, reflections, diary entries, saved history, tags, reminders, and any optional notes you create in the app.
• Optional media and device-permission data if you choose to provide it, such as photos, microphone recordings, voice notes, or camera content where supported.
• Wellness-related preferences you choose to set, such as check-in frequency, reminder choices, interface preferences, and saved settings.
• Technical and device data, such as device model, operating system, app version, language, approximate region, crash logs, diagnostic reports, timestamps, IP address, and security signals used to protect the service.
• Usage and analytics data, such as feature interactions, session length, navigation patterns, error events, notification preferences, and settings needed to improve reliability and usability.
• Communications data, including messages you send to support, feedback, bug reports, survey responses, and communications relating to safety or account enforcement.
• User-generated content, including any text, images, recordings, uploads, comments, submissions, reports, prompts, replies, or other content you create, upload, save, or submit through the service.
• AI conversation content: when you use the AI Q&A feature, the text you input (questions, messages, and instructions) is collected and processed to generate AI-powered responses.
• This version of the app may offer optional digital content, upgrades, or subscriptions through Apple's App Store. Payments are processed by Apple, not by us. We do not receive your full payment card number or full payment account credentials. We may receive limited transaction-related information from Apple that is necessary to validate purchases, restore entitlements, prevent fraud, respond to support requests, maintain subscriptions, and comply with accounting or legal obligations.

3. How We Use Data

• To provide core app functions, including storing, syncing, displaying, backing up, organizing, and retrieving your content.
• To personalize the service, such as remembering your settings, saved items, history, preferences, and language choices.
• To provide support, troubleshoot errors, maintain service quality, and respond to requests or complaints.
• To protect users, enforce our Terms of Use, detect spam, fraud, abuse, technical misuse, or violations of law or platform rules.
• To monitor, moderate, review, remove, or restrict user-generated content when necessary for safety, legal compliance, or policy enforcement.
• To perform analytics, security monitoring, product improvement, and internal administration.
• To provide AI-powered Q&A functionality by sending your input text to DeepSeek API (a third-party AI service) to generate responses.
• To verify purchases, restore access to paid features, manage renewals or expiration states, detect abuse, and answer payment-related support questions.
• To comply with legal obligations, resolve disputes, preserve evidence, respond to valid governmental requests, and protect our rights, users, staff, or the public.

4. Legal Bases for Processing Under GDPR

Where the General Data Protection Regulation applies, we rely on one or more legal bases depending on the context.

• Performance of a contract, when processing is necessary to provide the app and fulfill features you request.
• Legitimate interests, such as security, fraud prevention, analytics, service improvement, support, moderation, and enforcement, where those interests are not overridden by your rights.
• Consent, where required by law, including for optional permissions or certain optional communications.
• Compliance with legal obligations, including recordkeeping, lawful disclosure, tax, accounting, consumer, and safety obligations.
• Protection of vital interests or public interest where applicable under law.

5. Device Permissions and Local Technologies

The app may request access to certain device permissions only when needed for a feature you choose to use. These may include camera, microphone, photo library, notifications, storage access, or clipboard access where supported.

You can usually control permissions through your device settings. Some features may not work correctly if permissions are denied.

We may also use local storage, secure tokens, cached files, or similar technologies to remember your session, preferences, saved drafts, or security settings.

6. User-Generated Content and Safety Review

Your submissions may include user-generated content. We may use automated tools and human review, where appropriate, to detect policy violations, safety risks, spam, fraud, illegal material, or misuse of the service.

We do not tolerate objectionable, abusive, harmful, or unlawful use. This includes sexual or pornographic content, graphic or disturbing content, harassment, hate, discrimination, gambling-related promotion, illegal drugs, self-harm promotion, violent threats, impersonation, privacy violations, malware, scams, or political discrimination.

When we receive reports or detect violations, we may review content, remove or restrict access to content, suspend features, suspend or terminate accounts, preserve evidence, and report issues to relevant authorities or platform operators when required.

7. Sharing of Data

• Service providers that help us operate the app, such as hosting, analytics, security, customer support, cloud storage, email, moderation, or crash-reporting providers, under appropriate confidentiality and data-processing restrictions.
• Payment and platform providers. For paid versions, Apple processes purchases through the App Store. We may receive limited status or receipt-related information needed to deliver purchased features.
• Professional advisers, auditors, insurers, and legal counsel where necessary for business operations or claims.
• Authorities, regulators, courts, law enforcement, or other third parties where disclosure is required by law, necessary for safety, or needed to investigate fraud, abuse, or unlawful conduct.
• Corporate transaction participants if we engage in a merger, financing, restructuring, sale of assets, acquisition, or similar transaction, subject to appropriate safeguards.

8. International Transfers

We or our service providers may process data in countries other than the country where you live. Where personal data is transferred internationally and GDPR or similar laws apply, we aim to use an appropriate transfer mechanism and reasonable contractual, technical, and organizational safeguards.

9. Retention

We retain personal data for as long as reasonably necessary for the purposes described in this policy, including to provide the service, maintain your account, keep saved content available, resolve disputes, enforce agreements, meet legal obligations, and protect users and the service.

Retention periods may vary depending on the type of data, whether your account is active, whether content is needed for safety investigations, whether deletion has been requested, and whether legal obligations require longer storage.

When data is no longer reasonably necessary, we aim to delete, anonymize, or securely isolate it, unless continued retention is required or permitted by law.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no service can guarantee absolute security.

You are responsible for maintaining the confidentiality of your credentials, protecting your devices, and notifying us promptly if you believe your account or data has been compromised.

11. Your Rights

Depending on your location, you may have legal rights regarding your personal data.

• The right to request access to personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of data in appropriate circumstances.
• The right to object to or request restriction of certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a competent supervisory authority or regulator.

To exercise rights or make a privacy request, contact lirwedev@lirweus.com. We may request information necessary to verify your identity before fulfilling a request.

12. Children

The app is intended only for adults aged 18 and older. We do not knowingly allow use by children or minors under 18. If we learn that we have collected personal data from a person under 18 in violation of this policy, we may delete the information and disable the associated account.

13. Third-Party Services and App Store

The app may interact with third-party services, including Apple and infrastructure vendors. Those third parties may process information under their own terms and privacy notices.

Downloading the app, obtaining it from the App Store, and using Apple account, billing, device, or platform features may also involve processing by Apple under Apple's own legal terms and privacy practices.

Third-Party AI Service – DeepSeek API
Lirwe uses the DeepSeek API to provide AI Q&A functionality. DeepSeek API is a third-party artificial intelligence service operated by Hangzhou DeepSeek Artificial Intelligence Co., Ltd., compatible with the OpenAI API format.

When you use the AI Q&A feature, your input text (questions, messages, and instructions) is sent to DeepSeek API's servers at https://api.deepseek.com to generate AI responses. No other personal information (such as device ID, account credentials, or location data) is sent to DeepSeek.

The data sent to DeepSeek is used solely to generate AI answers and is not retained by DeepSeek beyond what is necessary to provide the response. For more information about how DeepSeek handles data, please review DeepSeek's Privacy Policy and Terms of Use.

Important – User Permission: Before any data is sent to DeepSeek API, the App will display a clear permission dialog explaining what data will be sent, who it is sent to, and why it is needed. You must explicitly grant permission before the AI feature can be used. If you decline, no data will be sent to DeepSeek and the AI feature will remain disabled. You can change this permission at any time in the App's Settings.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The updated version will become effective when posted unless a later effective date is stated. Material changes may be highlighted in the app or by other reasonable notice where appropriate.

15. Contact

If you have privacy questions, complaints, or requests regarding Lirwe, contact us at lirwedev@lirweus.com.

Website domain associated with the app: lirweus.com.